FAQ

How do you dispatch a parcel for retail customer?

The parcel is dispatched by Ukrainian international post service by air.

May a retail customer request to dispatch the parcel by any international shipping company?

Of course, she/he may. The price will be higher and shipping will be much faster.

How a customer find out that Truzert doesn't fool her/his with shipping price?

We'll send the scans with calculations for parcel shipping to the customer by e-mail.
Scans will be taken from the official web sites of shipping companies.

What shipping methods do you use?

You may specifically request a different service provider or method. Such as: DHL, TNT, FedEx and others. 

What is my order processing time?

Processing time van vary depending on your order volume. Approximately up to 3 days.

What is the delivery period?

1-3 weeks. It depends on country destination.

How do I find my tracking number?

We will send you a shipment notification e-mail when your packages ship.